Table of Contents
Last updated: November 6, 2025
1. Introduction
Ecommix (“we,” “our,” or “us”) operates a platform that connects businesses with their customers through WhatsApp integrations and automation tools. This Privacy Policy explains how we collect, use, and protect your information when you use our app, including when you log in via Facebook or interact with our WhatsApp-embedded services.
By using Ecommix, you agree to this Privacy Policy.
2. Information We Collect
2.1. Information from Facebook Login
When you log in using Facebook, we may collect the following:
- Your name and email address
- Your Facebook Page ID(s) and Page access tokens
- Your profile picture (if provided)
- Your business account information associated with your Facebook Page
We only collect this data to authenticate your account and enable integration with Facebook and WhatsApp Business APIs.
2.2. WhatsApp Business Data
If you connect a WhatsApp Business account:
- We access your WhatsApp Business Account ID, phone number, and message templates
- We may temporarily process messages or delivery statuses to support automation and analytics features
- We do not read or store customer message contents unless required for specific automation tasks you configure
2.3. Usage Data
We collect anonymized usage data, such as:
- Log data (IP address, browser type, device information)
- Feature usage statistics
- Error reports (for debugging and performance monitoring)
3. How We Use Your Information
We use collected data to:
- Authenticate and manage your Ecommix account
- Enable integrations with WhatsApp and Facebook services
- Provide automation and communication tools
- Improve app performance and user experience
- Comply with legal and regulatory obligations
We never sell or share your personal data with third parties for marketing purposes.
4. Data Sharing and Disclosure
Your data may be shared only with:
- Meta Platforms, Inc., for WhatsApp and Facebook integrations
- Service providers (e.g., hosting, analytics) under strict confidentiality agreements
- Authorities, only if legally required
All data transfers follow GDPR and other applicable privacy frameworks.
5. Data Retention
We retain your data only for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
6. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. This includes encryption, access control, and secure data storage.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time
- Export your data (data portability)
To exercise these rights, contact us using the details below.
8. Children’s Privacy
Ecommix does not target or knowingly collect data from children under 13 (or 16 in the EU). If you believe a child has provided data, contact us for removal.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, reach out to us at: contact@ecommix.io